How is Coronavirus affecting us and what measures are we taking
The Coronavirus pandemic hit the whole world in a way that was unimaginable a few months ago. As the Government is starting to ease the measures, all local businesses are doing their best to get back to work and recover. In order to ensure the safety of our customers and our staff, we have put in place a set of Coronavirus measures for our carpet cleaning, upholstery cleaning and tile cleaning services.
Strict social distancing
Our cleaning agents will keep a safe distance of two metres from customers at all time. After arriving into your premises we will ask you to show us what we need to clean. Once we start doing our job, we kindly ask you to leave the room and we will call you back for the final inspection or if any issues arise. Some of our customers prefer to leave the house completely and go do their shopping or go at the park with their children. You don’t have to worry about our agents being left alone in your home. They are 100% trustworthy and we only hire people after a thorough background check. We would never send anyone that we can’t trust 100%!
Our agents will be wearing PPE equipment all the time
When the agent gets to your location, he will sanitise his hands in the van, then put on fresh gloves in his hands. After that, he will put on a face mask and come to your door. Once he’s in the house he will put single use shoe covers on and join you to see what he needs to clean. The agent will have the mask on at all times when dealing with the customer. The mask will not be worn while he does the job, if the customer is not present.
We clean our machines after each job
One of the Coronavirus measures in place is cleaning our machines after each job. We want to prevent any chance of cross contamination so we will wipe clean the machine with sanitiser.
We accept card payment
If you don’t want to deal with cash, we accept other forms of payment. You can pay by bank transfer, cheque, card payment online or over the phone.
We are certified in Infection Control
After the Coronavirus outbreak we did the infection control course and we are certified for that. So we know how to handle everything in order to minimise the risks.
If you have any of the following symptoms, please don’t make an appointment or reschedule your existing one!
Shortness of breath
Also if you have a confirmed case of Coronavirus in your house or workplace, please let us know and we will rearrange your cleaning.
We understand some people may not want us in their homes at these times. If you’re not comfortable with us coming to your house, please wait until this situation is over.
The above list of measures will be extended as we go and as we see fit. We want to assure our customers that we will do all in our power to work safely during the Covid 19 pandemic.